Refund policy

Power Station Limited Warranty Policy

This limited warranty is provided by with a business mailing address at [info@boomcahnge.com ] .

This policy applies to eligible products purchased directly from solargix.com.

1. Warranty Coverage

We warrant that the products covered by this policy will be free from defects in materials and workmanship under normal consumer use and when operated according to the manufacturer’s instructions.

This limited warranty applies to the original consumer purchaser. Valid proof of purchase is required to establish eligibility and the warranty start date.

2. Warranty Period

The warranty period begins on the original purchase date.

Portable power stations: 18 months.

Solar panels and accessories: The warranty period stated on the product page at the time of purchase, up to a maximum of 18 months.

The applicable warranty period for solar panels and accessories must be disclosed on the product page before purchase.

Product registration is not required to receive coverage under this policy and does not extend the warranty period.

These periods apply to our voluntary limited warranty. They do not limit any rights or remedies available under applicable law.

3. How to Request Warranty Service

Email info@solargix.com and provide:

Your name and order number.

Valid proof of purchase.

The product model and serial number, where available.

A description of the issue and when it occurred.

Photos or videos demonstrating the issue, where reasonably needed and safe to obtain.

Please contact us about the defect before the warranty period expires. Any longer claim period required by applicable law will continue to apply.

If the product appears damaged or unsafe, stop using and charging it immediately. Do not operate the product to reproduce an unsafe condition for a photo or video.

4. Troubleshooting and Support

We will first assess the issue remotely using the information you provide. We may work with the manufacturer or an authorized service partner to diagnose the problem and arrange service.

Depending on the issue, support may include:

Safe troubleshooting instructions.

User-serviceable replacement parts and installation guidance.

Repair by an authorized service provider.

Replacement of the product.

Do not open the battery enclosure or attempt internal electrical repairs. Work requiring professional servicing must be performed by a qualified service provider.

5. Repairs and Replacements

For a confirmed defect covered by this limited warranty, we will arrange an appropriate repair or replacement, subject to any additional remedies required by applicable law.

Charges for covered service: [State whether covered parts, labor, and replacement products are provided free of charge throughout the warranty period. If any charges apply, specify them clearly.]

Any proposed paid service outside warranty coverage will be explained before work begins and will require your agreement.

After assessing your claim, we will provide an estimated service timeframe. This may depend on the issue, parts availability, shipping arrangements, and service location. We will communicate any material delays.

Unless applicable law requires otherwise, a repaired or replacement product will remain covered for the remainder of the original warranty period. Repair or replacement does not restart that period.

6. Returns for Warranty Service

If a return is necessary, we will provide return authorization, packaging instructions, and the designated return merchandise authorization (RMA) address.

Please do not send a product to our business address or any other location before receiving return instructions.

Products containing lithium batteries may require special shipping arrangements. Do not ship a swollen, leaking, physically damaged, or otherwise unsafe battery. Contact us for instructions so that any permitted shipment can be arranged in accordance with applicable carrier and dangerous goods requirements.

Follow the packaging and shipping instructions provided, and retain your shipping receipt and tracking information.

7. Warranty Shipping Costs

For an approved warranty claim, the following terms apply:

Shipping the defective product to the designated RMA address: [State who pays and any conditions.]

Shipping the repaired or replacement product to the customer: [State who pays and any conditions.]

Geographic coverage: [State the countries or regions covered and any exclusions.]

International shipping, customs duties, or other additional costs: [State who pays, or state that these do not apply.]

We will confirm the applicable shipping arrangements before you send the product. Any charges must follow the terms disclosed at the time of purchase and applicable law.

These arrangements do not limit any rights you have under applicable law.

8. What This Warranty Does Not Cover

This limited warranty does not cover:

Normal wear and tear, including gradual battery capacity reduction consistent with normal use. Battery defects in materials or workmanship remain covered.

Cosmetic damage that does not affect product functionality.

Damage caused by misuse, abuse, negligence, or intentional damage.

Damage caused by accidents or natural disasters.

Damage caused by improper storage, installation, charging, or operation.

Damage caused by use outside the product’s stated temperature, environmental, electrical, or load limits.

Damage caused by incompatible equipment or accessories.

Damage caused by modifications or repairs.

Lost or stolen products.

An exclusion applies only to the extent that the excluded condition caused the issue being claimed.

Using third-party parts or an independent repair service does not, by itself, void this warranty. However, damage caused by those parts or services is not covered.

9. Products Purchased from Other Sellers

This limited warranty applies only to eligible purchases made directly from solargix.com.

If you purchased your product from Amazon, another marketplace, or another retailer, contact that seller for the warranty terms and service process applicable to your purchase.

Any separate manufacturer’s warranty is governed by its own terms. This policy does not reduce any rights you may have under that warranty or applicable law.

10. Returns and Refunds

This limited warranty addresses eligible product defects. Returns for a change of mind are governed by our separate Returns & Refunds Policy.

The change-of-mind return period does not shorten the warranty period or any applicable legal claim period.

Nothing in either policy limits your legal rights relating to defective, unsafe, or incorrectly supplied products, including any right to a refund available under applicable law.

11. Your Legal Rights

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state or by country.

Nothing in this policy excludes, restricts, or replaces any warranty, guarantee, or consumer right that cannot lawfully be excluded or restricted.

12. Contact Us

For warranty questions or service requests, contact:

Please contact us before returning any product. The designated RMA address may differ from our business mailing address.