Returns & Refunds Policy
We want you to feel confident shopping with [Store Name]. If you need to request a return, please read the information below and contact us for assistance.
Return Period
You may request a return within [number] days of receiving your order.
Return Conditions
To be eligible for a return, your product must be [describe the actual conditions, such as unused and in its original packaging]. Please include [any required accessories, cables, manuals, or proof of purchase].
[Describe any products or situations that are excluded from returns, subject to applicable law.]
How to Request a Return
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Email us at [support email] with your order number and reason for the return.
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If your return is eligible, we will send you instructions.
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Pack the product securely and send it to:
Return address:
[Return address]
Please do not send products back before contacting us.
Return Shipping Costs
[Explain who pays for return shipping for a change of mind and who pays if the item is damaged, defective, or incorrect.]
Power stations contain batteries and may require special packaging and shipping arrangements. Please follow the return instructions we provide and do not ship a damaged battery without guidance.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, contact us at [support email] within [number] days of delivery, where permitted by applicable law. Include your order number and photos or a description of the problem.
We will review your request and explain the available solution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.
Refunds
Once we receive and inspect an eligible return, we will notify you of the result. Approved refunds will be issued to your original payment method within [number] business days. Your bank or payment provider may need additional time to process the refund.
If you have not received your refund, contact us at [support email].
